Established in 2016 MIH are the trusted choice providing cleaning services for Australia’s iconic company’s, specialising in the housekeeping, aged care, hospitality and educational sectors.
We take great pride in our company and services we provide. Our track record is of exceptional standards and value for our clients. Our resources are matched with your requirements, whilst maintaining the flexibility to manage the unique environment each client presents. Our technical capabilities and experience have proven to be transferable to a large range of industries.
Our focus on continual improvement and innovation in the service solutions we will never take our relationships for granted. We take pride in our focus on the environmental sustainability considerations and environmental impact of our services, ensuring compliance with regulations and regulatory framework.
Certified Management System
Our integrated management system meets international standards for Quality, Safety and Environmental standards. Our implementation team will thoroughly review all aspects of the service scope and tailor a OSHE plan specific to your site.
Customer Relationship Management (CRM)
Our CRM empowers cleaning execution teams to achieve peak performance in the field and maximize their impact on delivery of service. Our software equips teams with the real-time data and tools they need to take the right action at the right time to have the biggest impact whilst providing accountability and transparency.
The portal also produces KPI reports against targets set and is seen as a very valuable tool, with minimal input required, that enables regular communication for both parties.
Key features include;
- Customer Work requests
- Cleaning requests
- Hazard reports
- Feedback
- Non arrival alarm escalation.
- Maintenance reporting including photo of issue identified.
- Proof of service zones assigned to ensure completion.
- Consumable ordering tailored to the venue
- Time stamped logs, Start and finish shift
- Client raised issue direct to General Manager
